Return and Refund Policy of FitTribe.shop

At FitTribe.shop, we are committed to ensuring the complete satisfaction of our customers. If you are not entirely satisfied with your purchase, our return and refund policy ensures a smooth and transparent process.

🔁 Returns

📆 Return Period: You have 30 days from the date of receiving your order to initiate a return.

📦 Product Condition: Returned products, whether opened or unopened, must be in good condition, with all original packaging, accessories, and tags.

📌 Return Procedure:
To initiate a return, please contact our customer support team at support@fittribe.shop, providing your order number and a brief explanation of the reason for the return. Our team will guide you through the process.

🧾 Required Documentation: All returned items must include the receipt or proof of purchase.

📍 Return Address:
All return packages must be sent to the following address:

FitTribe.shop
Attn: Returns Department
37 West Reybold Drive, Middletown, DE 19709, USA

💳 Refunds

💰 Refund Processing:
Once we receive and inspect your return, we will process your refund promptly. You will be notified about the receipt and approval status of your return.

💳 Refund Method:
Refunds will be issued using the payment method used for the original purchase, unless otherwise requested. The refund processing time is 14 days following receipt of the returned item.

🚚 Return Shipping Fees:
Return shipping fees are the customer’s responsibility, unless the product is defective or there was an error on our part in fulfilling the order.

🔄 Exchanges

If you wish to exchange an item, please contact our support team at support@fittribe.shop.

Exchanges are subject to stock availability. If the requested item is not available, a full refund will be offered.

❗ Exceptions

⚠️ Customized Products: Customized or engraved products cannot be returned, unless defective.

🛠️ Defective Products: Products with manufacturing defects can be returned for a replacement or refund per your preference.

📞 Contact Information

If you have any questions regarding our Return and Refund Policy, please contact us:

  • Email: support@fittribe.shop

  • Customer hotline :
    +1 650-434-6382
    Partner & wholesale inquiries :
    1 (800) 927-5946

  • Company: Nexus TechnoLogic INC

  • Address: 37 West Reybold Drive, Middletown, DE 19709, USA

  • Website: www.fittribe.shop

We are here to assist you and provide the best possible shopping experience! 🛍️